Email Johnny

Get in touch if you need technical or billing support, or for any other reason: hello@johnnydecimal.com.

I prioritise account-related issues, for example you:

  • Signed up and have a problem,
  • Can't log in,
  • Have a billing query.

I answer personally and will respond as soon as I see your email.

This will usually be within 12 hours. And no more than 24 hours. Remember, I'm probably not in your time zone. I could also be on a plane.

For any issues related to the system I would prefer that you post a question in the forum or Discord, for example:

  • Getting set up,
  • How it works,
  • Answering a specific problem you have.

You're likely to receive a quicker response, as someone who isn't me might jump in and help. And this way, we all get to learn from each other.

I see every message within 24 hours. You don't need to mention me, but if you'd like to, feel free. @johnnydecimal will ping me on both platforms (I don't get these notifications on my phone).

If you would prefer to email me with a general enquiry, please do. I'll try to respond within a day or so.

Feedback and reviews

After you've moved into or built your system, we'd appreciate any constructive feedback. Tell us what you need!

This will help us refine things and help more people. And if you like it, a review would be amazing: hello@johnnydecimal.com.